Essential features include credit card processing, appointment scheduler, faxing, financial reporting, and data mining. Pricing: Hippo Manager offers three packages at different prices. For enterprise pricing, please contact their website. Hippo Manager is a cloud-based veterinary practice management software designed for all practice sizes. Hippo Manager has more built-in features than other cloud-based competitors.
Some built-in tools will help you reduce missed charges and inventory mismanagement. Hippo is a highly accessible software that will help your staff achieve a better work-life balance. Pricing: Provet offers a monthly subscription fee based on the number of users and add-ons chosen. Visit their website to get a quote. Easily create and export work schedules using Provet Cloud.
This software also lets you automate appointments and lab reminders, make templates for notes and standard procedures, and generate custom reports. All data is backed up automatically. No contract is required. Vetter Software uses a bit encryption system and the software is backed up every night for extra security.
Just log in to manage your scheduling, billing, inventory, and treatment reports. ClienTrax offers three different types of veterinary practice management software. Their most basic software provides a full client information management system, while their standard module will let you go completely paperless.
Vet Office Suite was created by a veterinarian and introduced in Vet Office Suite software is encrypted and backed up every night. Add multiple users with various permissions using Vet Office Suite.
The system features a large animal software for all species and breeds and it makes accessing schedules, adding clients, and sending EMRs easy from any device. Over 4, practices use ImproMed software.
This software also integrates with more than 50 vendors to help simplify your everyday operations. You need to pick a veterinary software company that will swiftly and professionally answer your questions and concerns. Support services come with various restrictions such as cost, hours, access levels, and responsiveness. You need to know whether training and guidelines are accessed online, or if you have hour customer support.
Make sure the company you choose regularly develops its software and expands features. Choose a veterinary software company that will help you grow. Multiple tools and systems work independently in a veterinary practice. You should ask the company if its software integrates with other products and services that you use.
A great veterinary software provider will work well with well-respected app developers to help streamline day-to-day processes. A veterinary software company has to expand its portfolio of partnerships so its customers have access to the best practice management experience. Your data is an important asset. Choose a veterinary software that provides several layers of password and security protection.
The program is optimized for touchscreen devices and can be used on iPad2 through the latest model and tablets including Kindles, Samsung Tablets, Android devices and more.
Hippo Manager can also be used on cell phones, but a larger screen is recommended. The company touts that Hippo Manager serves as the central nervous system for your practice, integrating your patient data with labs, pharmacy, client communication and more. Keep up with medical records using speech-to-text via Dragon or Talkatoo.
The company promises that you will always own your data so you can take it elsewhere if needed. It has cloud-only deployment and excellent Capterra reviews, especially for exceptional customer service, by nearly a half dozen folks 4. Training is available in manuals, in-person, live online, and in webinars.
Features include: appointment reminders and scheduling, billing, invoicing, imaging, x-rays, inventory management, patient records, treatment plans, and prescription processing. It includes a mobile application, texting, reputation management, and boarding functionality. This is a new PIMS, which will have glitches as a result. It was launched in But with a history of excellent customer service and routine updates it seems like a good bet to place.
NaVetor has a free trail period available. It offers appointment management, invoice creation, and payment processing features. It also has an activity dashboard to manage employee tasks. Neo provides a learning manual and help-desk chat for basic help and trouble-shooting. Additional online training and phone support are also available for purchase.
Neo offers a free trial and comes as a monthly subscription. Rhapsody looks pretty slick and comprehensive. It works on any device connected to the Internet, desktops, laptops, tablets, and phones using any common operating system. All major browsers including Chrome, Firefox, and Safari, are supported. For phones Chrome or Safari browsers are required.
Features include appointment scheduling, invoicing, billing, and SOAP-formatted EMR, reminders, prescriptions, whiteboard, and treatment plans. Exam findings, lab results, and report cards can be emailed or texted to clients directly from the PIMS. Staff time clock is included. Support is available online at their help center. You can chat, email, and get phone support. Rhapsody Pay incorporates your software costs, hence they charge a flat-rate transaction fee every time you process a card payment.
Then the following flat-rate transaction fees are applied:. The cost of PIMS migration is unclear so you should call them to clarify what cost will be in your particular situation. Regulations vary so you need to check with your state licensing board regarding the practice act that applies to your situation. Some software companies have telemedicine capabilities incorporated within their veterinary PIMS such as Onward Vet and Digitail with client email and text capability through the client portal.
Others integrate with other services to provide various telemedicine features. The following are some software programs that integrate with veterinary PIMS to provide various telemedicine capabilities. After Dr. Since the SaaS, cloud-based program was launched in the company has added more and more features, especially telemedicine functionality, but it is not a full-fledged veterinary PIMS, has no inventory management.
Pet owners can download medical records apps VitusVet from Google Play 4. The App store also has the recently released VitusVet Connect 3. As a result, clients with VitusVet or similar apps, such as PetDesk, sometimes request full medical records to be downloaded for their access. Practitioners may or may not be required to comply depending on their state veterinary practice act and may or may not feel comfortable sharing all their data via a link on an email request.
Prudence dictates most veterinarians will contact the client to insure the client actually made the request and share appropriate records via fax or PDF copy. Additional VitusVet features are that the practice phone number can send and receive text messages and images. It will send text, email, and in-app reminders for appointments and refills. Appointment scheduling can be requested by the client online. VitusVet also offers postcards, surveys, reviews with ability to add positive reviews to website or social media veterinarian payment plans, tablet checkout, and text-to-pay.
There are two plans available, VetTools Messaging, which focuses on text messaging, and the full VetTools platform, which also features reminders, EMR sharing with clients via PetSites and specialists, automated appointment communications, newsletters, marketing, and more. There are many other software systems to consider that provide telemedicine enhancements to your full-featured veterinary PIMS.
PetDesk also has a mobile app for your clients plus two-way messaging, video chat, and appointment requests, and other features that address curbside protocols and save time. Its cloud-based telemedicine package helps veterinary practitioners consult with a broad array of board-certified specialists in their network from radiologists to pathologists using Cloud PACS storage.
They offer Vet Drug Index, a drug formulary designed by Drs. They also offer Talkatoo dictation software. Compare historical patient results side-by-side or in graphs to check for trends. Interpret results and determine next steps for diagnosis using and up-to-date protocols, research, and publications. If integrated with the following PIMS you can more easily share results with clients because their email address will automatically appear:.
For your convenience the veterinary PIMS software is roughly listed in order of most refined to least elegant in each category keeping features, value, and reviewer rating quality and quantity all in mind.
That said, how does one go about picking the best veterinary PIMS for their particular situation? If you are a mobile vet starting out your needs will be dramatically different than those of a stand-alone brick and mortar solo practitioner or those with a multisite or mega practice.
Begin with a list of must-haves. This is the most important part of the process. What are your needs? Sure there are things you want the software to do, but first, what MUST it do? Maybe you are afraid the Internet itself will completely crash or that your access will drop.
If either service is spotty, avoid the cloud. Being unable to access your records is frustrating, to say the least. Talk about a burnout generator! If you decide on a server-based PIMS keep in mind your backup system needs to be robust and include both physical tape or drive backup that is routinely removed from the premises in case of fire or other natural disaster and electronic cloud backup.
There will be a cost associated with that. There are advantages that come with having a server in your office that physically holds your data. You can still enter clinical signs and diagnoses; make recommendations on the EMR and print out prescriptions; print out invoices and process payments, or at least take credit card information for later processing. If you must have a Mac server, then check out DVMax. If, on the other hand, you appreciate the advantages of a SaaS, have great Internet and phone service, and are ready to jump into the future with both feet, eyes wide open, then start with ezyVet, eVetPractice, Vetter, or Shepherd App, all excellent full-service, cloud-based PIMS options with good track records.
How tech-savvy are you? How about your staff? Do you need a company that can hold your hand during start-up and later, too? What does their onboarding procedure look like? How user-friendly is the program? Is it easy to use and learn? Ease of training is very important, for onboarding and for new hires in the future. Is it so user-friendly, like the Shepherd App claims to be, that training and onboarding are relatively easy? Does it have an intuitive interface and provide efficient workflows?
If you are replacing a PIMS, does the new software support migration of your data? What does that cost? Do you need a software manual printed in your hand or are you just as comfortable with accessing online videos?
Some software has excellent help access within the program itself. Others, like Cornerstone, have help dropdowns built on archaic platforms that even refer you back to solutions or work-around procedures that are no longer available or necessary.
Does it require third-party add-ons to meet my needs? Integrations leave you vulnerable to changes in the programs with which your PIMS integrates. Is that acceptable or would you prefer an all-in-one solution?
What are your reporting needs? Staff performance? What reports do you need to figure DVM or staff production-based salary? Do you want to track inventory and, if so, how closely? Does the PIMS optimize pricing and inventory?
Does it already have an inventory catalog with codes preloaded? Is that what you want or do you prefer loading your inventory into the program so there are not a lot of extra items clogging up the system and making selection of inventory items for the invoice a tedious process? The same question needs to be asked about service codes. Inventory management seems like it ought to be an easy function for a PIMS, but many find this process a nightmare and go back to maintaining a legal pad with notes staff enter as they notice low inventory.
Is invoicing automatic as you enter things into the medical record? This feature will decrease dropped charges. How do you keep records now and what kind of records do you want to keep after onboarding? Are EMR notes in a format that works for you? Does it have templates that will accomplish your needs? Are you ready to go completely paperless for your records? Is your physical setup such that you have convenient workstations in place or do you need flexible access to the EMR and ability to enter exam findings on the fly?
Tablet data entry can provide a significant advantage. Is that a must-have for your situation? What lab equipment do you use in-house? Does your prospective software integrate with it? If not, is there a convenient work-around? What diagnostic lab do you use and is it compatible? Is there two-way communication? Regarding integration also consider images, x-rays, ultrasound, accounting, distributers, merchant services, and client communication software.
Is telemedicine a big part of your practice? Have you considered moving in that direction? Do you want software that incorporates two-way client texting, emails, and video conferencing in the EMR?
If the software you otherwise love is lacking in this area, can you supplement it with a service like TeleVet? Scheduling appointments can be done in many ways nowadays. Do you want clients to be able to tentatively schedule appointments? Consider drop offs vs appointments vs boarding vs grooming vs surgery vs dentistry. How does it handle more than one doctor? Even if you are solo now, you may want to add a doctor in the future. If you pick a software program that matches your needs it should help you engage clients and increase compliance.
What kind of client education materials do you use now? Are they sufficient? Finally, do you need something customized? There is tremendous potential for a new PIMS to increase your quality of life while it improves your practice. Once you narrow your search to a few programs call the companies and let them know which ones you are comparing. Check out review sites. Post your questions to users in veterinary Facebook groups and on VIN.
What did using the PIMS really cost them in terms of time, training, and money? How easy has it been to use? What are their favorite features?
What features are lame, are not used, and for what reasons? Once again, what additional programs have been necessary to meet their needs? Be up front with your needs. Ask the company tough questions. If things are not working out after a month or two, can you back out?
What does that process look like? You may not like the answer, but it is a good question to ask.
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